top of page

Privacy Policy

Effective date: 22/05/2025

 

This Privacy Policy explains how Revitalis  (“we,” “us,” or “our”) collects, uses, and protects your personal data when you use our services, visit our clinic, or browse our website.

Who we are

  • Revitalis Ltd is a healthcare and wellness clinic offering physical therapy, osteopathy, and performance training services. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

What data we collect

We may collect and store the following information:

​​

  • Personal information: Name, address, phone number, email

  • Health information: Medical history, injury notes, treatment plans

  • Biometric data: Performance assessments via Vald or other systems

  • Payment details: Card or transaction data (processed securely via third parties)

  • Usage data: Website visits, cookies, preferences

How we use Your Data:

We use your data to:

​

  • Provide and manage appointments and treatments

  • Process payments and manage memberships

  • Communicate important updates or changes

  • Improve our services and tailor client care

  • Comply with legal and regulatory requirements

Legal Basis for Processing:

We process your data under the following legal grounds:

 

  • Consent – e.g., for marketing communications

  • Contract – to provide you with booked services

  • Legal obligation – where required by regulators or insurers

  • Legitimate interests – for business operations and service improvement

  • Special category data (health): Processed under Article 9(2)(h) – for the provision of health or social care

Data Sharing

We do not sell your personal data. We may share your data with:

​

  • Medical professionals within our clinic (for your care)

  • Payment providers (e.g., Stripe, SumUp)

  • Software platforms (e.g., MindBody, Vald)

  • Legal or regulatory bodies, if required

 

All third-party providers are GDPR-compliant.

Data Retention

We retain health and treatment records in accordance with UK medical guidelines, typically for 8 years after your last visit (or until age 25 if under 18).

Your Rights

You have the right to:

​

  • Access your data

  • Correct inaccurate information

  • Request data deletion (unless we have legal grounds to retain it)

  • Restrict or object to processing

  • Withdraw consent at any time (where applicable)

Data Security

We take appropriate security measures to protect your data, including encrypted systems and secure storage of clinical records.

Cookies & Website Data

We use cookies to analyse website traffic and improve your experience. You can manage cookie settings through your browser.

If you have any questions about this policy or wish to exercise your data rights, contact:

 

Human Becomings Ltd  (trading name: Revitalis)

Email: info@revitalis.co.uk

Address: 18 St John's Road SW11 1PN

 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

bottom of page